How Robotic Process Automation (RPA) is transforming businesses in the UAE

7 min readJul 15, 2023

RPA is transforming businesses in the UAE

A fast-developing technology called robotic process automation (RPA) is revolutionising how companies run all around the globe. RPA is a kind of automation that enables firms to use software robots to automate repetitive and time-consuming operations, freeing up workers to concentrate on more important work. In the United Arab Emirates (UAE), the technology is becoming more and more common as companies look for ways to enhance productivity, save costs, and increase accuracy. The advantages of RPA, its drawbacks, and how RPA is revolutionising organisations in the UAE will all be covered in this blog.

UAE RPA: A General Overview

In the Middle East, the UAE is a centre of economic activity with a heavy emphasis on technology and innovation. As a result, it is not surprising that RPA is becoming more and more popular among companies in the UAE. In the UAE, the RPA market is anticipated to expand at a CAGR of 31.7% between 2020 and 2027, according to a research by Research and Markets.

The need for companies to increase productivity and save expenses is one of the primary factors driving RPA adoption in the UAE. Businesses must be able to function effectively to remain ahead of the competition in the fiercely competitive market of the UAE. RPA may assist firms in achieving this by automating time-consuming and repetitive processes, freeing up staff to concentrate on more important work.

Advantages of RPA

RPA has several advantages that are encouraging its global and UAE-wide adoption. These consist of:

Efficiency Gains: RPA may help firms become more efficient by automating time-consuming and repetitive processes. Employees may be able to concentrate on more important tasks as a result, which may boost output and enhance performance.

Cost Savings: RPA may save firms money by automating processes that would otherwise consume a lot of time and resources. Businesses may be able to save costs as a result, and those savings may then be use in other departments.

Increased Accuracy: By lowering the chance of human mistake, RPA may assist organisations in increasing accuracy. This may result in higher client satisfaction and better job quality.

RPA technologies are great for enterprises of all sizes because to their easy scalability. This may enable companies to develop and diversify without worrying about the expense and difficulty of scalability.

RPA Adoption Challenges in the UAE

While RPA has numerous advantages, there are also several difficulties that firms using RPA must overcome. These consist of:

Scalability: RPA systems may be expanded as needed, but enterprises must have the infrastructure and resources in place to do so. Smaller companies that do not have the capacity to grow their operations fast may find this to be a difficulty.

Data Integration: To be successful, RPA solutions must be able to interface with current systems and data sources. Complex IT systems in corporations might make this difficult.

Compliance: For RPA systems to be successful, they must adhere to all applicable laws and standards. Businesses that work in highly regulated sectors may find this difficult.

Change management: RPA has the potential to alter how firms run, which may be challenging for workers to adapt to. To achieve a seamless transition to RPA, businesses must be ready to provide the required training and support.

RPA Case Studies in the UAE

There are several instances of companies in the UAE using RPA to enhance accuracy, decrease expenses, and boost efficiency. These consist of:

Emirates NBD Bank: To automate its mortgage loan application process, Emirates NBD Bank, one of the biggest banks in the UAE, used an RPA solution. The method shortened the two-day processing period for mortgage applications to a fraction of the time, significantly improving efficiency and customer experience.

RPA benefits in the UAE

RPA has several benefits, one of which is that it may greatly improve corporate productivity and efficiency in the UAE. Employees may concentrate on more critical and strategic work that involves human skills and judgement by automating time-consuming and repetitive chores. This may result in shorter processing times, more accuracy, and cost savings.

RPA may also aid companies in maintaining their competitiveness in a market that is undergoing fast change. Businesses may set themselves apart from their rivals and provide better services to their clients by using cutting-edge technology like RPA. They can also more rapidly and readily adjust to market shifts.

RPA may also enhance compliance while lowering the chance of mistakes and fraud. Businesses may make sure that all duties are carried out consistently, precisely, and in accordance with applicable laws and standards by automating operations. Costly penalties and legal conflicts may be avoided as a result.

RPA examples in the UAE

In the UAE, there are several instances of companies that have implemented RPA and are already reaping its rewards. One of the biggest banks in the UAE, Emirates NBD, for instance, has automated their mortgage application process using RPA.

Therefore, processing time has been cut by 60%, mistakes have been eliminated completely, and customer satisfaction has significantly increased.

Dubai Electricity and Water Authority (DEWA) is another example. DEWA has used RPA to automate its customer care procedures. As a result, processing times have been cut by 20%, while customer complaints have dropped by 50%.

Dubai Customs, the Dubai World Trade Centre, and Abu Dhabi Islamic Bank are further companies in the UAE that have implemented RPA. The HR, finance, procurement, and customer support activities in these companies have all been automated by RPA.

RPA difficulties in the UAE

Despite the benefits of RPA, organisations in the UAE may encounter significant difficulties while using it. The lack of qualified resources is one of the major issues. The UAE now has a skills gap in areas like programming, data analytics, and project management, all of which are necessary for RPA.

The need to connect RPA with current IT systems presents another difficulty. RPA may not be compatible with many of the sophisticated legacy systems used by firms in the United Arab Emirates, and integrating RPA with these systems may be a difficult and time-consuming procedure.

In certain firms, there can also be cultural obstacles to the implementation of RPA. A significant amount of training and assistance may be needed to get employees who are resistant to change to adopt new procedures and technology.

RPA’s potential in the UAE

Despite these difficulties, RPA seems to have a promising future in the UAE. The Middle East and Africa RPA market is anticipated to expand between 2020 and 2025 at a compound yearly growth rate of 31.1%, according to a Markets and Markets analysis.

We can anticipate further investment in RPA technology as companies in the UAE continue to use it and reap its advantages, as well as increased need for qualified personnel in this field. With the creation of new tools and technologies that will further increase productivity and efficiency, we can also anticipate greater innovation in RPA.

RPA is generally changing how organisations operate in the UAE and is expected to become even more significant in the coming years. Efficiency, productivity, and customer happiness are all expected to significantly increase as firms continue to use RPA.

RPA is also being extensively used by enterprises in the UAE as a result of its capacity to enhance customer satisfaction. RPA enables businesses to automate customer care processes, allowing them to provide quicker response times and improved levels of client satisfaction.

RPA may be used by businesses to automate their chatbots, email response systems, and other customer care channels. Customers will be more loyal and likely to make repeat purchases if they obtain timely and accurate answers to their inquiries.

Finance and accounting are two more industries in the UAE where RPA is altering industry. Companies may drastically decrease the time and resources spent on financial procedures including invoice processing, account reconciliation, and reporting by automating them.

Staff may then concentrate on more strategic and valuable tasks because of this freeing up. RPA may also assist to increase accuracy and decrease mistakes, which will result in more accurate financial reporting and decision-making.

The UAE’s supply chain and logistics operations are also changing because of RPA. Businesses may increase the effectiveness and speed of their supply chain operations by automating repetitive and time-consuming procedures like order processing, inventory management, and shipment tracking. if a result, prices may be decreased, and customer satisfaction may increase if orders are completed more quickly and precisely.

Additionally, firms in the UAE are using RPA to enhance compliance and risk management. RPA enables businesses to automate their compliance procedures, guaranteeing that all legal requirements are satisfied and averting exorbitant fines and penalties. RPA may be used, for example, to automate know your customer (KYC) procedures, anti-money laundering checks, and other regulatory compliance needs.

In conclusion, RPA is revolutionising business in the UAE by enhancing accuracy, customer satisfaction, efficiency, and compliance. We can anticipate extensive RPA adoption across several industries and sectors as more businesses in the UAE come to understand its advantages. Businesses must collaborate with seasoned RPA providers that can assist them in designing and implementing efficient RPA solutions suited to their requirements and difficulties if they are to fully capitalise on the advantages of RPA.

Dynamics Business Solutions is a leading company specializing in Robotic Process Automation (RPA). Leveraging advanced RPA tools such as UI Path, Blueprism, Automation Anywhere, and Power Automate, they deliver efficient and automated solutions to streamline business processes.

DBS expertise lies in designing, developing, and implementing RPA solutions that improve productivity, reduce errors, and enhance operational efficiency. With a focus on maximizing automation capabilities,

Dynamics Business Solutions enables organizations to achieve cost savings, increased accuracy, and faster turnaround times. Their comprehensive RPA services cater to diverse industries, providing tailored solutions to meet specific business requirements.

Dynamics Business Solutions (DBS) is certified Microsoft Dynamics partner in UAE, we take pride in our ability to develop and deploy the right business solution that matches global client’s requirements. Our in-house developed state of the art solutions Dynamo & DynaPay for HRMS and Payroll on top of MS Dynamics 365 FO and Business Central are capable enough to cater to all requirements related to HR and Payroll.

To know more, speak to our expert at Dubai: +971 4 447 5525 Abu Dhabi: +971 2 222 2100 or inbox us your query at info@dynamics.ae OR visit www.dynamics.ae