6 Major Benefits that Microsoft Dynamics 365 Has to Offer

3 min readNov 10, 2020

The aim of all businesses is to ensure ultimate customer satisfaction. And the foundation of it is the data that has been collected by the CRM solutions.

When an organization is integrating Microsoft Dynamics 365 in its system and operation, it helps in boosting the ROI for the company while ensuring enhancing customer experience.

So, in the following points, the major benefits of Microsoft Dynamics 365 are mentioned which will help a business get a comprehensive idea of what they can get from this solution. Take a look.

Better Output Between Departments Seamless Connectivity

For a business, making smart business decisions is important. And that is why Microsoft Dynamics 365 comes to the rescue.

This is a combination of CRM and Enterprise Resource Planning or ERP which integrates seamlessly with different departments like Marketing, Sales, Operations, Finance, and Customer Relation.

The idea behind this is to offer easy access to everyone from all these departments, who are managing operations, finances, and customers so that they can see the data in real-time and make smart customer decisions.

Useful Insights from Analytics and Business Intelligence or BI

With the growth of an organization, a business adds to more capabilities that should be integrated into the workflow. This will need the availability of the data, analytics, and the integration of cloud BI.

On one hand, analytics gives an idea of what measures should be taken in the future. And on the other, BI gives a perspective of the past decisions and ensures offering analyzed data that will help one get the idea of what should have been done.

Another big advantage of MS dynamics 365 is that it offers built-in BI and analytics which can get integrated into the business process quite seamlessly and offers a holistic view with Power BI, Cortana Intelligence Suite, and Azure.

Shortening Sales Cycle

With analyzed customer data, a company can offer customized and intuitive services. Microsoft Dynamics 365 empowers the sales team with access to personalized technology.

The mobile CRM lets an organization achieve their sales target easily than ever before.

Enhance Social Engagement

Dynamics 365 comes with a process-driven user interface that helps analyze data based on the trends. This enables a business to engage socially and address individual issues and offer personalized solutions to them.

BI enables a company to understand how the visitors of the competitor websites behave and how they engage their while also reflecting on the buying patterns and customer sentiment.

This information cannot be measured quantitatively and yet are very important to enhance the overall customer experience.

Quickly Scalable

Microsoft Dynamics 365 is a scalable solution. As it is a cloud-based application, it helps in customer engagement quite easily.

It helps in the customer engagement process and improves collaborative sales for the company.

Along with that, it helps in increasing mobility, helping in investing smartly in infrastructure, innovating power, heightening security, and enhancing accessibility.

Easy Deployment and Familiarity

Microsoft Dynamics 365 is a cloud-based easily integrated solution that helps the workforce quickly adapt to the features it has to offer so that the company gets the maximum benefit from it.

Also, the familiar interface of Microsoft lets the users enjoy seamless deployment.

So, for real-time access, allowing smart business decision-making and increasing ROI, connect with Dynamics Business Solutions, the trusted Microsoft partner an empower your workforce to stay ahead from the peers.

To know more, speak to our expert at Dubai: +971 4 447 5525 Abu Dhabi: +971 2 222 2100 or inbox us your query at inquiry@dbsae.com OR visit www.dynamics.ae